Terms & Conditions – Murtera ApS

Last updated: October 30, 2026

These Terms & Conditions (“Terms”) apply to all purchases made on www.murtera.com, which is owned and operated by:

Murtera ApS
CVR: 45870618
Email: hi@murtera.com

By placing an order, you agree to these Terms as they apply at the time of purchase. We recommend that you read them carefully before completing your order.
Murtera reserves the right to update or modify these Terms from time to time with effect for future purchases.

1. Prices and Payment

For customers in Denmark, prices include 25% Danish VAT. For customers in other EU countries, the applicable VAT rate of the customer's country of delivery is applied in accordance with the EU VAT One Stop Shop (OSS) scheme.

The applicable VAT is calculated and included in the final price at checkout

Before confirming your order, the total amount - including shipping costs - will be clearly shown at checkout.
Payment can only be made through our secure online payment system. We accept the payment methods displayed at checkout (such as Visa, Mastercard, MobilePay, Apple Pay, Google Pay).

Payment is charged at the time of order placement, unless otherwise stated at checkout (for example, for pre-orders).

Your payment information is processed securely using encryption (SSL – Secure Socket Layer). Only our authorized payment provider has access to your card data.

Discount codes cannot be combined with other campaigns or discounted products.

2. Delivery (EU)

Murtera ships orders using trusted carriers such as GLS, PostNord, or similar.
We deliver to addresses within Denmark, UK and selected EU countries as shown at checkout.

Shipping costs depend on your chosen delivery method and will appear during checkout.
Orders are typically processed within 1–2 business days. If you do not receive your parcel within 5–7 business days, please contact us at hi@murtera.com.

Murtera is not liable for delays caused by shipping carriers or events beyond our control (e.g., weather conditions, strikes, customs delays).

Risk of loss transfers to you only upon physical delivery of the goods to you or a person designated by you.
Until then, Murtera is responsible for the shipment.

3. Customs, Duties & Import Taxes (Outside the EU)

4. Right of Withdrawal (Returns)

As a consumer, you have a 14-day right of withdrawal under the Danish Consumer Contracts Act (Forbrugeraftaleloven).
The 14-day period starts on the day you receive your order.

To initiate a return, please use our return portal.

You are responsible for the cost of return shipping unless the item is defective or incorrect. Return shipping costs will be deducted from your refund.

Returned items must be in unused, original condition, including original packaging and hangtags.
If items are returned used, worn, or damaged, Murtera may reduce the refund amount accordingly or refuse the return.

Once we receive and inspect your return, we will issue your refund within 14 days.
Refunds will be made to the same payment method used for purchase.

For detailed instructions and step-by-step guidance, please visit our Return Policy.

Certain items, such as underwear, base layers, or other intimate apparel, cannot be returned once opened or tried on for hygiene reasons.

5. Exchange

If you wish to exchange an item (for example, for a different size), please use the return portal which is explained in the Return Policy.

6. Warranty (Reklamationsret)

You have a 2-year warranty under the Danish Sale of Goods Act (Købeloven) for manufacturing defects or material faults that were present at delivery.

If you discover a defect, contact us as soon as possible hi@murtera.com and include your order number, a description of the issue, and photos if possible.

If the claim is valid, Murtera will cover the cost of return shipping and either repair, replace, or refund the item.
If the claim is invalid, the customer is responsible for shipping costs.

7. Product Information

We strive to present all products as accurately as possible.
However, colour shades and details may vary slightly due to lighting, photography, and device display settings.
Murtera reserves the right to correct errors, update product information, or adjust prices without prior notice.

8. Force Majeure

Murtera cannot be held responsible for failure to fulfil a contract due to events beyond our reasonable control, such as strikes, fires, floods, war, natural disasters, pandemics, or transport interruptions.

9. Personal Data

We process your personal information in accordance with our Privacy & Cookie Policy, which explains how we collect, use, and protect your data.

10. Complaints and Dispute Resolution

We always aim to resolve any issues directly and quickly.
If you have a complaint, please contact us at hi@murtera.com.

11. Contact

Murtera ApS
CVR: 45870618
Ny Munkegade 70
8000 Aarhus C
Denmark
Email: hi@murtera.com